This unit describes the skills and knowledge required to provide information and communications technology (ICT) advice and support to clients, including the communication of comprehensive technical information.
It applies to frontline technical support individuals who work under a level of supervision but have responsibility for providing technical support.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
- Editing Teacher: Jeremy Jeremy
- Teacher: Luke Hester
- Teacher: Niki Spala