This unit describes the skills and knowledge required to carry out maintenance and fault repair according to organisational procedures, in order to keep Information and Communications Technology (ICT) equipment and software operating.
It applies to frontline technical support individuals who work under a level of supervision and have some responsibility to maintain and repair ICT equipment and software.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
- Editing Teacher: Jeremy Jeremy
- Teacher: Luke Hester
- Teacher: Cindy Kelly